Delivery & Returns
Christmas Opening Times
Please be patient at this busy time of year. Our Offices will be closed from 23rd December to 29th December. All order will be processed after this time
We offer Free delivery to all UK Customers!
We deliver using only Royal Mail. All our parcels will be sent to you First Class.
How long does it take you to print and dispatch my order?
We aim to print and dispatch your order same working day during working hours Monday to Friday, however please allow up to 3 working days for delivery.
How much will you charge me for International delivery?
The delivery costs for European orders is £5.99, United States and 'Rest of World' delivery charges are £7.99.
European & Worldwide Delivery Delivery to Western Europe is usually within 5 working days, Eastern European destinations takes up to 7 working days. Worlwide deliveries take between 5 and 7 working days. Because the airmail service is not signed for we cannot be liable for any lost packages. Deliveries to European and Worldwide countries are at your own risk and we cannot be held responsible for any package that does not reach it’s intended destination.
What do I do if my goods have not arrived?
Once we have dispatched your parcel it should arrive with you the following day. However, if you haven’t received your goods within 7 working days, please do contact us. If you use the UK Mail service then you will be able to track your parcel online.
What will happen if my item isn’t in stock?
If your chosen garment is not in stock, we will contact you to discuss a suitable alternative.
30 Day Returns Policy
We offer an industry leading no quibbles 30 days money back return (excluding p&p) on all clothing. Refunds will be made against the original form of tender. For sales to businesses, goods may only be returned if faulty or incorrectly supplied.
If you feel that you are eligible to make a return then please contact us within 14 days of receiving your order. Use our quick contact form and we will issue you with further instructions.
Always return your merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery. Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk. Returns Address: Hotfuel Clothing, Building 13 South Wing, Crown Business Park, Old Dalby, Leicestershire, LE14 3NQ, United Kingdom.